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PT-BRThe depth that major CRMs reserve for large enterprises
From prospecting to customer support, HOP integrates the tools your teams actually use — including a unified inbox that centralises email, WhatsApp, Slack and phone in one place.
Request a demoEverything your teams need
Five integrated modules, configured by your integrator to fit your processes.
Sales
Manage your pipelines, quotes and commissions in a single tool, configured for your sales processes.
- Multiple pipelines in Kanban board or list view, with adaptive deal cards
- Multi-version quotes per deal, invoice generation in one click
- Commission tracking: sales reps, resellers and referral partners
- Pre-configured qualification models (SPANCO, BANT) feeding your dashboards
Helpdesk
Handle every customer request from a single tool, whatever channel it comes through. Track your support team's performance with comprehensive statistics.
- Multi-channel tickets: form, email, phone, SMS, WhatsApp, Facebook and Instagram Messenger
- Complete ticket history: customer exchanges, stakeholders and documents
- Pre-defined responses triggered by ticket qualification
- Multi-brand management: brand-specific templates, responses and statistics
Marketing
Segment your database, orchestrate your campaigns and measure customer satisfaction. Everything is included in your subscription.
- Dynamic segmentation
- Email and SMS campaigns with real-time tracking
- Marketing automation: visual workflows, included at no extra cost
- Built-in email template editor
- Satisfaction surveys: NPS, CSAT, CES and 👍/👎
Billing
Produce, send and track your commercial documents. Chase unpaid invoices automatically.
- Native electronic invoicing
- One-click document conversion: quote to delivery note, invoice or any other document type
- Payment tracking and automatic unpaid invoice reminders
- Documents customised to your brand guidelines
E-commerce
A dedicated e-commerce CRM that centralises orders, marketing and customer service in one tool.
- Abandoned cart recovery: multi-channel follow-ups with configurable scenarios
- 360° order page: customer, products, payment, delivery, tracking, support tickets
- Integrated web marketing: email campaigns, marketing automation and tracking without leaving HOP
- Configurable dashboards: orders, revenue, average basket, VIP customers and more
What makes the difference every day
Capabilities that span all your modules and concretely change the way your teams work.
All your channels. One inbox.
Email, WhatsApp, Slack, phone — every message arrives in the same place, assigned to the right person. Your teams collaborate on a shared inbox without ever losing the thread of a conversation.
- Ownership management: team access to shared addresses, personal messages, delegation when absent
- Automatic assignment: language, skill, and any business rule you define, configured by your integrator
- AI summary of incoming messages
- Search and filters
- Helpdesk integration: turn a message into a ticket in one click
All your data. One search bar.
A universal search bar, in the header, available on every screen.Press Ctrl+K or Cmd+K and find any record.
Alpine Métal
Groupe Vairon
Due date: 31/12/2026
Results appear as you type. The Ctrl+K shortcut (Cmd+K on Mac) opens search from any page.
You choose which entities the search covers. For each one, you decide which fields are queried. Your integrator implements your choices. Custom entities can be included in the search scope.
Each result appears as a card. You decide its content: any field from the record, or from linked records. Example: a contact shows its company name.
Contacts, tickets, invoices: each entity has its own group. The maximum number of results can differ for each entity.
Each user only sees the records they are allowed to see. Search respects the permissions you define.
Automation
Automate your processes without writing a single line of code. HOP acts on your behalf as soon as an event occurs.
- Triggers on field changes or scheduled (CRON)
- Cascading changes across all your entities
- Automatic creation of linked items: tasks, quotes, tickets…
- Multi-channel notifications: email, SMS, Slack, and in-app notifications
Artificial intelligence
No separate AI module. AI acts where your teams already work, with the model you choose for each task.
- AI built into every module: Helpdesk, Sales, Inbox, Marketing
- Configurable model per task: mix providers and models as needed: OpenAI, Mistral, Anthropic, self-hosted, or any provider with an API
- AI suggests, humans validate — no change applied without confirmation
- Scoring, summaries, qualification, drafting: concrete functions in every team's workflow
All your operations. One tool.
A HOP-certified integrator configures HOP to fit your business and your processes.