EN
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PT-BRAll your channels.
One customer context.
Email, WhatsApp, Instagram, Slack, Facebook Messenger: your conversations arrive in one interface. Every exchange is linked to the right contact, the right company and the right team, according to your assignment rules.
Request a demoEvery conversation in the right place
A message is never isolated. In HOP, every conversation is linked to its contact record, its company and its history. Your teams reply knowing the customer, not just the message.
The conversation appears on the contact record, with the full exchange history
All exchanges with contacts from the same company, visible in one place
A conversation can be linked to an ongoing deal to follow the negotiation
An exchange linked to a ticket stays attached to it, from first message to resolution
And beyond: quotes, orders, or any entity in your environment
An organisation that adapts to yours
Inboxes by brand, by team, personal or delegated. Each team member sees exactly what concerns them
Each brand has its own addresses and its own assignment rules
Customer Service, Support, Sales: each team in its own dedicated space
Each agent accesses their own messages without team inbox noise
Absence, leave or handover: delegate access without losing any messages
The right message to the right person, automatically
Incoming messages are qualified, routed and assigned according to your business rules. Manual takeover remains possible at any time.
- Team access on shared addresses
- Separate personal messages
- Delegation during absences
- Language detected automatically
- Required skill taken into account
- Any business rule defined by you and configured by your integrator
Compose every message with precision
Ready-to-use responses, adaptable per brand
Customer Service, Sales, or any defined sender
The logged-in agent by default, or any other agent in the company
Files shared under control
Your attachments are not sent directly. For deliverability reasons and to allow advanced confidentiality management, they are shared via a secure link.
Link settings: choose one option, several, or noneThe link expires automatically at the chosen date
The link deactivates after a set number of accesses
A code sent by SMS to the recipient to authorise the download
Scaleway storage, ParisAI turns messages into actions
Summary
The key points of a long message in a few lines
Real subject
The actual message content identified, beyond the displayed subject line
Sales solicitations
Promotional and solicitation messages are flagged automatically
Urgency level
Each message is qualified to prioritise processing
From message to action
An incoming message can trigger an AI task through the automation engine: creating a ticket or an action, updating a record, or suggesting a draft reply to the agent. Qualification is not just an indicator, it is a trigger.
Discover automationFrom message to ticket in one click
Certain addresses can be configured to automatically create a ticket for every incoming message. For others, a message can be converted to a ticket manually, without leaving the interface and without losing conversation context
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